Is it a normal process for Support to request the customer to use the "log tool" to fetch all logs? During the last several cases that I have opened with Support in the last nine months the Support techs have never once mentioned such a tool to me. (I thought it would be better to ask this here rather than muck up the discussion over at Communities.
I too have been a victim of being asked for logs more than once and then figuring it out on my own or via the List before Support ever got back to me with anything. -Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 08, 2013 23:43 PM To: arslist@ARSLIST.ORG Subject: BMC Communities Discussion regarding maintaining our environment details on Support Central ** Hi all, I thought I would share the link to this discussion here. Over the years many of us have aired our Support rants on the list; sometimes about the the specific question being asked. Login and leave your comments regarding the topic since you have Support's virtual ear. (not quite a) Poll - environment log for Customer Support <https://communities.bmc.com/message/320641> Jason _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
