I am not sure I understood your problem correctly but I'll take a stab at it based on what I think I understand.
I have understood:- 1) That these tickets were assigned to A, B and C support groups 2) They had no individual assignees at that time. 3) You reassigned to support groups D, E and F 4) Under these you assigned to one individual common to all 3 4) Now you want to reassign to A, B and C. Is that it? I think you could do that if this individual assignee was a member of A, B and C as well. If that is not the case and you want it to go to some other individual assignee, are they a part of D, E and F? If not they would need to be. If I have completely misunderstood, then you may want to further clarify as to what you meant by 'previous assignee'. Cheers Joe PS: You may probably get more responses if you put an appropriate title / subject to your email. Help needed is so generic - everyones here for some help - except maybe John Sunderburg (I'm kididng!).. An appropriate subject for this might have been something like Help with ticket reassignment or something like that.. It would attract readers who have experience with that specific area.. _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad Sent: Tuesday, May 14, 2013 6:02 AM To: arslist@ARSLIST.ORG Subject: Help Needed ** Hi List, There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) under these support group.Created support group D, E,F and routed all the tickets under A, B, C to D,E,F and assigned to one Assignee who is common in all the D,E,F support group. Now the challenge is to assign back the ticket to there original assignee and not to the common assignee.So how we can get the data of the previous assignee to revert back. Any help will be appreciated. -- With regards Shivanand Jeerigiwad _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
