Well....the big question that you must ask then is 'did you store the previous assignees anywhere'?
On Tue, May 14, 2013 at 9:18 PM, Shivanand Jeerigiwad <shivu5sh...@gmail.com > wrote: > ** > Hi Joe, > > Thanks for the support. > The requirement is basically as below, > > > 1) That these tickets were assigned to A, B and C support groups > > 2) They had individual assignees at that time. > > 3) Reassigned to support groups D, E and F > > 4) Under these assigned to one individual common to all 3 > 4) Now want to assign to D, E and F with the assignee as like in A, B and > C support group(Individual not common assignee). . > > > > > Regards, > Shiva > > > On Wed, May 15, 2013 at 12:28 AM, Joe D'Souza <jdso...@shyle.net> wrote: > >> ** >> >> I am not sure I understood your problem correctly but I’ll take a stab at >> it based on what I think I understand.**** >> >> ** ** >> >> I have understood:-**** >> >> 1) That these tickets were assigned to A, B and C support groups**** >> >> 2) They had no individual assignees at that time.**** >> >> 3) You reassigned to support groups D, E and F**** >> >> 4) Under these you assigned to one individual common to all 3**** >> >> 4) Now you want to reassign to A, B and C.**** >> >> ** ** >> >> Is that it? I think you could do that if this individual assignee was a >> member of A, B and C as well.**** >> >> ** ** >> >> If that is not the case and you want it to go to some other individual >> assignee, are they a part of D, E and F? If not they would need to be.*** >> * >> >> ** ** >> >> If I have completely misunderstood, then you may want to further clarify >> as to what you meant by ‘previous assignee’.**** >> >> ** ** >> >> Cheers**** >> >> ** ** >> >> Joe**** >> >> ** ** >> >> PS: You may probably get more responses if you put an appropriate title / >> subject to your email. Help needed is so generic – everyones here for some >> help – except maybe John Sunderburg (I’m kididng!).. An appropriate subject >> for this might have been something like Help with ticket reassignment or >> something like that.. It would attract readers who have experience with >> that specific area..**** >> >> ** ** >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Shivanand Jeerigiwad >> *Sent:* Tuesday, May 14, 2013 6:02 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Help Needed**** >> >> ** ** >> >> ** **** >> >> Hi List,**** >> >> There are some support group A, B, C and tickets(INC,PBM,CHG and TSK) >> under these support group.Created support group D, E,F and routed all the >> tickets under A, B, C to D,E,F and assigned to one Assignee who is common >> in all the D,E,F support group. >> >> **** >> >> Now the challenge is to assign back the ticket to there original assignee >> and not to the common assignee.So how we can get the data of the previous >> assignee to revert back.**** >> >> Any help will be appreciated. >> **** >> >> >> -- >> With regards >> Shivanand Jeerigiwad**** >> >> ** ** >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ **** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > With regards > Shivanand Jeerigiwad > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
