Good Morning List, We are using Back end - ARS 7.5 P4 on Unix 6.1.7 with 11g Currently - We have a functioning 7.5 P4 MT 32 bit environment connected to the back end. This new MT 7.6 SP 4 is our attempt to upgrade the MT environment, then do the back end.
New MT env, UNIX 6.1.7 Websphere 8 64 bit Deployed 7.6 SP 4 Able to login in to config http://new_httpserver:port1/arsys/shared/config.jsp http://new_httpserver:port2/arsys/shared/config.jsp - and add the backend server, and the report and log filesystem. I'm currently not going thru the loadbalancers. (installed tomcat on win7 pc , and deployed 7.6sp4 mt against 7.5p4 backend, works fine) New MT: new_httpserver >-F/W- http port1, port2--> new_websphere_app_MT7.6SP4_server_1---> F/W- http port1, port2, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server new_httpserver >-F/W- http port1, port2-->new_websphere_app_MT7.6SP4_server_2 ---> F/W- http port1, port2, 80, 8080, TCP_1 -> Backend_ARS_7.5P4_server New MT: old_httpserver:port3>-no firewall --> old_websphere_app_MT7.5p4_server_1 >-F/W- http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server old_httpserver:port4>-no firewall -->old_websphere_app_MT7.4P4_server_2 >-F/W- http port3, port4, 80, 8080, TCP_1 ->Backend_ARS_7.5P4_server issue: http://new_httpserver:port1/arsys/shared/login.jsp http://new_httpserver:port2/arsys/shared/login.jsp after entering id and password it returns the below page and not getting authenticated and same login page appears with below url - http://httpserver:port1/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db http://httpserver:port2/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db However, the user is logged in, per the license usage or being prompt to logout user when try to log into old http servers. http://old_httpserver:port3/arsys/shared/login.jsp http://_oldhttpserver:port4/arsys/shared/login.jsp This is the closest to the our issue I have looked at for references, please let me know if i'm on the the right track.. http://ars-action-request-system.1093659.n2.nabble.com/Midtier-Loadbalancer-is-not-working-Any-suggestion-URGENT-td7586174.html MT Logs May 20, 2013 1:46:18 PM - INFO (com.remedy.log.CONFIG) : (Thread 22) com.remedy.arsys.config.ConfigProperties save Saved properties file /usr/WebSphere/AppServer/profiles/Custom01/installedApps/TEST/Internal_Arsys.ear/midtier_aix.war/WEB-INF/classes/config.properties May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.DefaultAuthenticator redirectToLogin DefaultAuthenticator.redirectToLogin: url=/arsys/forms/arsserver/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Credentials requested May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 22) com.remedy.arsys.session.Login establishSession Login: establishing Session May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet setupSessionData GoatServlet: No session or new session May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet postInternal cookie=MJUID=-1969732504; G=53bc19dc72f2b37f:36e3b1a2:13eb3ea9f96:-7ffd; JSESSIONID=gQ-xOUSE5MkhH5v_UBBxraT; s_vi=[CS]v1|28B7F2B2851D1BDE-6000012F000116C9[CE]; __unam=772d877-13cdf94f23c-35c71d87-7; fpl.smartHomePageInfo=EBL1%7CABP2%7CPOL1%7CBBL2; rsi_segs=H11232_10025|H11232_0; s_nr=1366810903654; s_vnum=1369402843142%26vn%3D4; JSESSIONID=0000gQ-xOUSE5MkhH5v_UBBxraT:17q2c61va; P=1; st=3600; lt=60 May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 22) com.remedy.arsys.stubs.GoatServlet postInternal GoatServlet: url=http://httpserver:port1/arsys/forms/arsserver/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db May 20, 2013 1:45:05 PM - INFO (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost User exg0test on IPAddress 10.122.2.51 May 20, 2013 1:45:05 PM - INFO (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost Context path is/arsys May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doLogin LoginServlet: Authentication status: 16 May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet authenticate LoginServlet: Authenticating exg0test against server arsserver May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.DefaultAuthenticator getAuthenticatedCredentials DefaultAuthenticator: Using credentials from login page - exg0test May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: locale=en_US May 20, 2013 1:45:05 PM - FINE (com.remedy.log.SESSION) : (Thread 21) com.remedy.arsys.session.LoginServlet doThePost LoginServlet: url=http://httpserver:port1/arsys/servlet/LoginServlet?null _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
