You need to create at least one SR Auto Assignment rule to insure that the SR is assigned.
-----Original Message----- From: Robert Heverley <robert.hever...@gmail.com> To: arslist <arslist@ARSLIST.ORG> Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have run into a wall while attempting to resolve an error: (44699: "", "No groups were found using automated routing. You need to manually select a group.";) within Service Request. How do I manually select a group? Any help would be greatly appreciated! Thank you, Robert _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
