What's the fulfillment request that you're trying to create? Create an auto assignment in cfg:assignment for that module.
Sent from my iPhone On May 20, 2013, at 8:59 PM, Robert Heverley <robert.hever...@gmail.com> wrote: ** Hi Roger, I have created 1 rule and still receive the error. Our system has been live for over a year with very minor issues and now we have this one that will not clear. I have rebuilt the template, applied it to the AOT, and updated the PDT with no success when I click on "Retry". Thank you. On Mon, May 20, 2013 at 4:50 PM, Roger J <rjust2...@aol.com> wrote: > ** > You need to create at least one SR Auto Assignment rule to insure that the > SR is assigned. > -----Original Message----- > From: Robert Heverley <robert.hever...@gmail.com> > To: arslist <arslist@ARSLIST.ORG> > Sent: Mon, May 20, 2013 8:45 pm > Subject: Service Request Error > > ** > > Hello Listers, > > I have run into a wall while attempting to resolve an error: (44699: "", > "No groups were found using automated routing. You need to manually select > a group.";) within Service Request. > > How do I manually select a group? Any help would be greatly appreciated! > > Thank you, > Robert > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
