I think SN needs to publish web service here which would contain Create operation. You will then write a filter which will execute at Incident submit operation in remedy. Filter will contain web service set field action to consume web service published by SN. On May 28, 2013 8:25 AM, "Remedy consultant" <raccons...@gmail.com> wrote:
> ** > Hello All, > > Thank you for your reply and suggestion. As i am going to handle workflow > changes from remedy side , so to create incident in service now from ITSM > (remedy) ,i need to create web service in remedy and give it to Service now > team to consume it . My web service should have opCreate operation.Correct > me if my understanding is incorrect. Also let me know if any other things i > needs to consider during implementation. My main task is to whenever > incident gets created in ITSM and assign to specific group ,it must be > transfered to Service now system. > > ---Amar > On Sat, May 25, 2013 at 3:31 PM, Joe D'Souza <jdso...@shyle.net> wrote: > >> ** >> >> And I’m currently working with BizTalk as the middleware to talk to other >> apps which seems to be pretty versatile too – the only limitations that I >> have so far seen are mostly from Remedy with its shortcomings with >> reference to web services..**** >> >> ** ** >> >> And yet some of those seem to be not so hard to circumvent using some >> quick and dirty methods. I am still on a PoC of these Q&D methods, but >> theoretically, it should work.**** >> >> ** ** >> >> Joe**** >> >> ** ** >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson >> *Sent:* Saturday, May 25, 2013 4:51 AM >> >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: need help about integrating ITSM with Service now >> **** >> >> ** ** >> >> Hi,**** >> >> If you require integration to more than one vendor then I suggest looking >> into a reusable third party application.**** >> >> BMC Atrium Orchestrator has a Service Now Adapter and associated >> processes that can be utilised. This can then be reused as additional >> vendors require an interface. **** >> >> ** ** >> ------------------------------ >> >> **** >> >> Kind Regards,**** >> >> **** >> >> *Carl Wilson***** >> >> **** >> >> http://www.missingpiecessoftware.com/**** >> >> ** ** >> >> ** ** >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant >> *Sent:* May 24, 2013 4:55 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: need help about integrating ITSM with Service now**** >> >> ** ** >> >> ** **** >> >> Hello All,**** >> >> **** >> >> Thank you for your suggestions. As i said in my previous mail that We are >> trying to integrate ITSM with service now ,it means we would like to send >> incidents from ITSM to Service now system as there are few vendors who are >> using Service now as a ticketing tool. **** >> >> I have gone through the Service now wiki and i found that there are 2 >> plugin which needs to be installed .Plugin name are as follows :**** >> >> **** >> >> · Web Service Consumer Plugin (com.glide.web_service_consumer) **** >> >> · Web Service Application Plugin (com.glide.web_service_application)**** >> >> Does it means we need to install these two plugin on Remedy server ? >> Correct me if i am wrong. If answer is yes then could you please let me >> know how i can download these plugin ? **** >> >> ----Amar**** >> >> On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza <jdso...@shyle.net> wrote: >> **** >> >> ** **** >> >> Amar, **** >> >> You have very loosely used the word integrate. **** >> >> Integrate could mean any number of things.**** >> >> So with that very abstract idea of what you need to get done, I would >> suggest the use of web services to do what you need to.**** >> >> While there are some limitations going that path (most of which are >> described in the web services section of the integration guide), it would >> be a path with least resistance, with a fairly quick turnaround, should you >> face no problems.**** >> >> To the best of my knowledge, ServiceNow is Web Service capable too, so it >> would be the ideal tool, given the lack of detailed information of what >> you need to get done.**** >> >> Joe**** >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant >> *Sent:* Wednesday, May 22, 2013 11:47 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* need help about integrating ITSM with Service now**** >> >> **** >> >> ** **** >> >> Hello All,**** >> >> We are trying to integrate ITSM with service now (in which ITSM will >> create incidents tickets in service now) . could you please provide your >> inputs about what needs to be done from remedy side ?**** >> >> ---Amar**** >> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: >> "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
