Aren’t Twitter and myIT pointed more at the consumer side of the services than the support side?
Even there it requires an action by an individual to look. Sure you can configure a sound to play when you get a tweet. However I have heard some devices make good imitation of robins singing with the number of tweets that the person received. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, June 05, 2013 7:58 AM To: arslist@ARSLIST.ORG Subject: Re: SMS ** Perhaps only 70 to 80% of us have data plans for email, I think the percentage of phones folks in our industry have that can do email would be higher, but are there numbers somewhere? Isn’t that what Big Data is for? That being said, isn’t that one of the gaps that MyIT and use of Twitter and other feeds supposed to fill (when eMail is out) ? Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: June 4, 2013 9:57 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: SMS ** Joe, I can be hard to send email to alert your email team that the email server is down. Dave On Jun 4, 2013, at 8:16 PM, "Joe D'Souza" <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** I just had another thought on this (which was honestly fueled by a discussion I had with a fellow Remedy developer at the WWRUG on a similar related topic about integrating into popular messaging/chat systems.) With almost a good 70 to 80% of us who have phones that are email capable, do you really want to spend whatever it needs to have your system send an SMS message in this day and age? Most phones are perfectly capable of receiving emails from at least 1 email address. So why not just send an email? Chances are 100% of phones in the very near future will be email capable. So it really goes down to whether it’s worth spending the time and money it needs to stage a system that is SMS capable, to bridge the gap of those users that do not have email capable phones. The larger that gap, the more sense it might make to invest in that system. Just a thought. Joe ________________________________ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, June 04, 2013 3:46 PM To: ARS Discussion List Subject: RE: SMS True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** EtherPage<http://www.ppt.com/perl/itgui.pl?handler=home/index> was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlert<http://www.mir3.com/telalert/>. It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn’t have the time to verify. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
