Fred, We've configured 2 GSM modems that actually send the messages. This bypasses the need to have configurations for each specific service provider.
Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: SMS ** We actually have TelAlert and use it for different notifications. One thing is all the configurations are per Carrier/Provider and my users were not liking having to find out what carrier a person is on before being able to send a status update. They asked "Why would we need that? When you send a text from a phone you don't have to know which carrier a person is on in order to send it." Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 04, 2013 2:46 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: SMS ** True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. -----Original Message----- On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza wrote: ** EtherPage<http://www.ppt.com/perl/itgui.pl?handler=home/index> was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlert<http://www.mir3.com/telalert/>. It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
