Given that I'm also not a lawyer - the way I heard Dave Easter describe it was: If the user tool 7.6.04 doesn't work on Windows 8.0 against an 8.1 server, we're not going to fix it... because we aren't supporting the windows tool anymore.
If something huge changes in the Windows OS or the latest version of McAfee hammers the WUT - we won't fix it. If you try to use something in the system that isn't supported on the WUT but only on the web - we won't fix it. Are most of us admin/developer types using the 7.6.04 WUT against our 8.1 servers? Yeppers. Especially with a custom app that doesn't have new features in it, you're unlikely to run into problems. However - concurrently checking everything out on the mid-tier is darned good advice; over time, you do want to move your users to the web to simplify your life and theirs. Anne Ps - I'm not a lawyer, I don't play one on TV, and any really official answer should come from official sources at BMC -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, May 31, 2013 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server Thank you Doug, The comment was "No patch, no fix and no new features will be released past the 7.6.04 SP4 release of the BMC Remedy User. If you encounter any issues, BMC will provide its best effort in resolving the issue. But there will not be any patches, or new client." To me, this sounds like there is basically very limited support on the WUT regardless of the version of its application server. And when we asked about the support of the WUT 7.6.04 SP4 against ARS 8.x server, we received the same response plus the addition of "There is no more development done on the WUT. If any issues is encountered on the WUT 7.6.04 SP4 client on a 8.x server, there will be no fix or patch provided for the WUT client. You must move to a Mid Tier application." This was before 8.1 Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 02:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server Steve, I simply don't understand the comment you received. Is the 8.1 environment supported? Yes -- that means you get support for any issue on 8.1 that occurs within that environment. Is the 7.6.04 Windows User Tool still under support? Yes (at least that is my understanding and the comment you received did not indicate that it was not) Does the system support inter-version interaction? Yes this is a key feature and is fully supported to have different versions of clients and servers So, since the version of the server is supported and the version of the client is supported and we support interaction between different versions and there is no explicit statement on the compatibility matrix about a problem between something (like there is a statement that ITSM 7.6.04 will not run on the WUT), that means to me that it is supported. And, especially since 7.6.04 is the terminal release of the WUT client, it needs to be OK to use that against the later versions of the server until the termination of support for the WUT arrives. Now, this is my interpretation of the support matrix and agreement and this is my understanding of how things work. It is not a legal position of BMC Software because I am not and do not resemble a lawyer. As for myself, I would use the WUT 7.6.04 against an 8.1 server with no concerns or issues. It is used internally, we have many customers using it. Other than for not running new features, there are no known issues with the interaction of the two. Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, May 31, 2013 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.4 Client with 8.1 server Doug, We are in a similar situation and we were told by BMC support that the WUT 7.6.04 client is not supported on 8.1 server. If any issues occur, that no support is provided. Is this still a true comment, or is there a shift in the support model, and BMC will provide support of the WUT 7.6.04 on a server 8.x? Thank you, Pascale Sterrett Kenavo ar wech all doug_muel...@bmc.com Sent by: arslist@ARSLIST.ORG 05/31/2013 10:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.6.4 Client with 8.1 server I would strongly encourage you to go with 8.1 for the AR System. The 7.6.04 Windows client is fully compatible with and runs with full functionality and capability against the 8.1 server and we have many customers who use this combination for environments or situations where there is still some use of the Windows native client. And, I see there have been several responses to the list of customers with this combination with no issues. For any development, you would want to move to the 8.1 version of Dev Studio. You do need to remember that any client side feature that was added since 7.6.04 will not be available to the Windows client. As noted by another list member, all 8.1 server side features will be fully available. Now, I would also set up the 8.1 mid-tier and validate that your application runs without issue there. You can have that up and available for anyone who wants to come in that route. You do not have to force it, people can use the WUT if they desire, but as people find that they can move around to different machines and have full access to things on the Web and the app in its full capability is available there, transition does start to happen. And, if you do add to the functionality using things that take advantage of 8.x features, they will work just fine in the mid-tier (although not in WUT) and you can continue moving your application forward as another draw to the web delivery. The system does allow you to take things in stages and to have gradual transitions from where you are to where you want to be in the future. The upgrade should be nice and simple and transparent (of course try in dev first and in a test environment second to make sure that there are no problems -- with backups to protect from failure. this is all of course just good practice). The AR System upgrades are generally clean and easy -- OK, an occasional issue in the past if you have customized a system form but even that is better in the newer releases. Happy journey as you move forward with your solution, Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCB Sent: Friday, May 31, 2013 9:44 AM To: arslist@ARSLIST.ORG Subject: 7.6.4 Client with 8.1 server Hello - I'm involved in a bit of a nightmare project. I'll spare you most of the details, but, I'm upgrading a custom Remedy app from 4.5 to either 7.6.4 or 8.1. It's currently on 15+ year old hardware that's failing. (Unix, Oracle.) We have new modern hardware ready to go for the replacement. I've been doing remedy dev since 1999, so I'm up to the task. There are a million things I'm going to run into, but my one big question is related to the Windows User tool. All of the users have only ever used the User tool; they've never even seen the midtier. I'd like to use 8.1 because it will remain supported longer and this will likely go a long time before being upgraded again. Also, there are some new features I'm interested in. However, if the 7.6.4 client doesn't play well with 8.1, I'll be forced to install 7.6. My questions: Have you been running the 7.6.4 user tool against an 8.1 server? For how long? How well is it working? Based on past experiences with backwards compatibility with Remedy, I'm imagining it will work well enough, but I wanted to check to make sure. Oh, and to head off anyone saying to just force them to use the midtier - that will be a political battle, not a technology battle. We are going to make the midtier available to them, but the app is used by another department and they have dictated that they need the user tool. Thanks everyone. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
