Christopher- I am on 7.6.04 SP2 and ran into the same thing recently. We have plenty of messages that go out with variables being evaluated properly in the Subject field however when I was adding a notification action to a filter recently it just would not evaluate field X in the Subject but it evaluated it no problem in the Body of the message. It wasn't mission critical and I didn't have the cycles to spend running it down at the time.
I had thought that for a field to be sent out in an e-mail notification it must have Public permissions, however field X is evaluated in the Body even without Public permissions. Below is an example of what I am seeing, the value of the Request ID should be just before the hyphen in the Subject. Subject: Support Request - Work History Update Received Body: A Work History Update was received for support request ABCD00000001701 The subject line should have instead been "Support Request ABCD00000001701 - Work History Update Received". -Rick ___________________________ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: Wednesday, June 19, 2013 15:05 PM To: arslist@ARSLIST.ORG Subject: Re: Any clue why this is happening? ** Not sure if it related to the problem you're seeing. I remember there is permission issue with the fields being used on the email subject line. Are they public view? Andrew On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America Account) <christopher.pru...@hp.com<mailto:christopher.pru...@hp.com>> wrote: ** Hello All, We are stumped on an issue and was hoping someone on the list would have an idea why this would be occurring after upgrading from ARS version 7.1 with it works on to 7.6.04 and now it does not. This is regarding Emails being generated in a Filter by Notify contain a Subject line without variable substitution. The message text is working okay. Any ideas? Here are the details: The filter has the following set on it. Set Fields From: Task_Details_Join Set Field If 'Task_Details_Request_ID' = $Request ID$ If No Requests Match: Set Fields to $NULL$ If Multiple Requests Match: Use First Matching Request Field Mapping: Field Name Value TempChar1 $OrderNumber$ TempChar2 $LineTicketNumber$ Notify Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full Task Name$ has been assigned to you as of $TIMESTAMP$. User Name: $Assigned_To_Email_Address$ Priority: 0 Mechanism: Email Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been assigned to you. Include Fields: None When we check the filter log it shows Checking " TASK-GA710-NOTAFY- New_Assignee`!" (710) > --> Passed -- perform actions > 0: Set Fields > TempChar1 (600000000) = ORDER_TIC-00000971986 > TempChar2 (600000001) = 8097764-001 > 1: Notify > Priority: 0 Mechanism: Email To: > test...@hp.com<mailto:gregg.lil...@hp.com> > Order ORDER_TIC-00000971986, ticket number 8097764-001, the > task 1.00.01 Add Line Item has been assigned to you as of 06/19/13 13:34:31. > Order / # has a Task that has been assigned to you. So you can see the Text did set the variables: TempChar1 and TempChar2 but the same two variables are also used on the Subject line and it just sets blank values in there. We have triple checked to make sure that the same variables are used in the Set Fields, Notify Subject and Notify Text and yet the Subject line the variables are NULL. Any clues as to why this is occurring after an upgrade? Our environment: Server OS: HP-UX B.11.31 Database: Oracle 10.2.0.4.0 - 64bi Database Client Libraries: Oracle 11.2.0 Remedy ARS version: 7.6.04 SP4 201209051922 Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com<mailto:christopher.pru...@hp.com> www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
