Hi Howard, By default the Notify action will send a URL containing the "Request ID" of the form from where the notification is sent....In your case the NTE:Notifier form. You could write workflow to construct a URL using the Incident/Change or whatever number required and bypass the default URL attached as a function of the specific NTE:Notifier form filter. The actual Incident ID for example is stored on the NTE:Notifier form in the "Request ID01 System" field. Use the existing default URL passed as the foundation for building a URL that can passed which contains the form and Request ID in the specified field.
Hope this helps. Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Monday, July 08, 2013 11:29 AM To: arslist@ARSLIST.ORG Subject: NTS number in 7.6.4 ** Good morning/afternoon/evening all, I am working with a third party vendor, that thinks is can send out a URL to the users, that when clicked on will open up an incident or change (just using an incident or change number) I know that the notifications now coming out of ITSM 7.6.4 reference a NTS number and the NTE Notifier form. So my question is where does the NTS number live? Is there a copy of that number on the Helpdesk or Change form? Any ideas would be great (just be nice). As always thank you, you all, Howard [cid:image001.gif@01CE7BD0.B6890490]<http://www.coxenterprises.com/> Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com<mailto:howard.rich...@coxinc.com> Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CE7BD0.B6890490][cid:image003.png@01CE7BD0.B6890490]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png>[cid:image004.png@01CE7BD0.B6890490]<http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png> Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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