Hi Ryan, Thank you for your reply. I try to explain...
I'd like to activate the method on the HPD:Help_Desk form , in the selection of the support group's Assignee. Now the system does not select automatically an Assignee, and we thought to automatize the selection of Assignee at the some time of Ticket save. I hope I was sufficient clear , if you need more info please ask. Thanks in advance. Pietro >----Messaggio originale---- >Da: [email protected] >Data: 9-lug-2013 14.18 >A: <[email protected]> >Ogg: Re: Define a new "Assignment Method". > >Hi Team Remedy, > >There is always a way :) > >In order to do what you are speaking of....Try using the following documentation link as a guide to adding your own assignment process and associated rules: > >https://docs.bmc. com/docs/display/public/ars8000/Integrating+the+BMC+Remedy+Assignment+Engine+into+an+application > >Hope this helps :) > >Regards, >Ryan. > > >-----Original Message----- >From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of Team Remedy >Sent: Tuesday, July 09, 2013 6:21 AM >To: [email protected] >Subject: Define a new "Assignment Method". > >Hi all, >do you think that it's possible to define a new kind of "Assignment Method"? > >Now, there are three methods which are used by assignment engine for auto individual assignment >Round Robin >Capacity based >Number Based >I would like to create a customized method, in order to use it in "Assignment Rule" task. >thanks in advance. >Pietro > >My instance : >Ar Server 7.1.00 Patch 011 201007230200 >Mit Tier Version 7.6.04 SP4 201209051922 >Service Desk 7.0 > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
