Fred is right. The 7.5 UT is not unicode compliant. Rick On Jul 11, 2013 12:19 PM, "Susan Palmer" <suzanpal...@gmail.com> wrote:
> ** Into the user tool ... we haven't installed mid-tier yet. But I was > hoping that not everyone would have to use mid-tier, my personal preference > is the user tool. > > On Thu, Jul 11, 2013 at 2:14 PM, Grooms, Frederick W < > frederick.w.gro...@xo.com> wrote: > >> When you paste into Remedy are you pasting into the User Tool or >> Mid-Tier? I don't remember how Unicode the 7.5 user tool is, but Mid-Tier >> is Unicode compliant. >> >> Fred >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of Susan Palmer >> Sent: Thursday, July 11, 2013 2:10 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Moving from Solaris to Linux - COMPLETED - wooo hooo !!! >> >> ** >> Drinks all around the table !! >> >> We completed the upgrade to v8.1, Oracle 11g unicode on Linux on our play >> server today! Several restarts, dealing with numerous error messages >> mainly to do with the database, but finally we're there. We've never been >> so version current! >> >> And everything seems to work using the v7.5 user tool. We will be going >> to mid-tier but this is a major accomplishment. Now only 6 servers to go! >> >> I've tested a various aspects of our system, enough to feel it's a >> beautiful working piece of technology. >> >> There is one outstanding issue which I've sent to support regarding the >> display of Chinese characters in fields. One of the reasons we we're going >> to unicode was to display Chinese characters (among other characters) for >> our China office. >> >> When I copy an email with Chinese characters and paste it into a >> character field it still shows me the ???? rather than the character. When >> I paste the same text into Notepad for example I see the Chinese character. >> >> My expectations were that I'd see the data with the correct characters. >> Am I off-base? >> >> Smiling big time ... >> >> Susan >> >> -----Original Message----- >> On Tue, Jun 25, 2013 at 9:03 AM, Susan Palmer wrote: >> Hi Everyone, >> >> Our current environment is Solaris 10 with Oracle 10g non-unicode and ARS >> 7.5P4. We are trying to move to a Linux CentOS release 6.4 Final (Red Hat >> Linus 6.4) with Oracle 11g unicode and ARS 8.1. These are VM instances. >> >> We are finding the Linux box does want Oracle 10g. Since we are moving >> to a new server we wanted to do fresh installs at the 10g level and do an >> import of our database, then proceed with the oracle upgrade and ARS >> upgrade. >> >> So we thought we would start with an 11g db on the linux box and go from >> there but when we tried the 7.5 install it said it wouldn't work on 11g. >> When I check the compatibility chart it indicated 10g or higher for 7.5. >> >> So the basic steps we'd like to do: >> Install 11g on the linux server. >> Export 10g from current server and import it into 11g. >> Install ARS 7.5 (we received an error at this point saying it wouldn't >> work on 11g ???) >> Install ARS 8.1 >> >> Has anyone done something similar? Is there something wrong with our >> approach? >> >> Appreciate any feedback you can provide. >> >> Thanks, >> Susan >> >> Susan Palmer >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
