Alfred, The form CFG:Assignment looks at location, company, op cat, and prod cat data. There are no workflow like qualifications there.
Sent from my iPhone On Jul 24, 2013, at 8:43 PM, "Differ, Alfred W CTR PHD NSWC, 210" <alfred.differ....@navy.mil> wrote: > Can you write the final rule in such a way that it can't fail? > It's been a while for me, but I recall they work by qualifications, so a > (1=1) qualification would force it. If that fails something nefarious is > going on. 8) > > -al > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley > Sent: Wednesday, July 24, 2013 5:37 PM > To: arslist@ARSLIST.ORG > Subject: Re: ARERR 44699 > > ** > Hey Al, > > > That's just it.. There is a rule in place.. What I have found is, once it > fails, there seems to be noway to correct it, although it is saying to > manually assign the group. Where do I go to assign the group?? > > > Robert > > > > On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 > <alfred.differ....@navy.mil> wrote: > > > Is your request trying to construct a ticket from a template? > > If not, then you might have the assignment engine intervening and trying > to assign a new ticket. If it can't find where to send it maybe that is > giving this message? > I use a default rule in the AE that assigns tickets to the service desk if > no other rule intervenes first. > > > -al > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley > Sent: Wednesday, July 24, 2013 4:01 PM > To: arslist@ARSLIST.ORG > Subject: ARERR 44699 > > ** > > > > Hello All, > > > Can someone give some guidance on where I go to manually assign the group. > Every time this happens, I have to cancel the request. Any help would be > greatly appreciated. Thank you. > > > Robert > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
