Can you write the final rule in such a way that it can't fail? It's been a while for me, but I recall they work by qualifications, so a (1=1) qualification would force it. If that fails something nefarious is going on. 8)
-al -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Wednesday, July 24, 2013 5:37 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 44699 ** Hey Al, That's just it.. There is a rule in place.. What I have found is, once it fails, there seems to be noway to correct it, although it is saying to manually assign the group. Where do I go to assign the group?? Robert On Wed, Jul 24, 2013 at 4:28 PM, Differ, Alfred W CTR PHD NSWC, 210 <alfred.differ....@navy.mil> wrote: Is your request trying to construct a ticket from a template? If not, then you might have the assignment engine intervening and trying to assign a new ticket. If it can't find where to send it maybe that is giving this message? I use a default rule in the AE that assigns tickets to the service desk if no other rule intervenes first. -al -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Wednesday, July 24, 2013 4:01 PM To: arslist@ARSLIST.ORG Subject: ARERR 44699 ** Hello All, Can someone give some guidance on where I go to manually assign the group. Every time this happens, I have to cancel the request. Any help would be greatly appreciated. Thank you. Robert _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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