Just checking … Outlook is a client of a mail/calendar system.
You probably are using Exchange or SMTP/imap of some sort … possibly Google hosted domains. So - really -- the question is -- how can you send a ticket from Remedy to a mailing system - so that in the mail client (Outlook) the email shows up as a calendar invite. If that is the question … Kinetic Task (now works with any Remedy application - not just Kinetic Request) -- can do this for you. Fundamentally -- it is a specially formatted email. Just take a look at any of your existing calendar invites -- open the email in "raw mode" and you will see what it looks like. To create the email body (in this special format) -- you will probably want to use a library of some sort (we use JRuby libraries typically - or any Java library) to do our magic. If you are going to build your own email strategy -- a good testing tool is: http://litmus.com -- you can send the invite to 16 different email clients - and see what it looks like. If you would like to see the Kinetic Task engine -- let me know. http://www.kineticdata.com/products/task/ -John On Thu, Jul 25, 2013 at 2:04 AM, clemence <clemence...@gmail.com> wrote: > ** does anyone know how we can extract the data from a remedy ticket and > push them into outlook calendar and shown as a meeting event ? > > i am still using remedy ar 7.1 > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
