thank you for your suggestion, i will look into it On Saturday, July 27, 2013 10:55:39 PM UTC+8, John Sundberg wrote: > > ** > > > Just checking … > > Outlook is a client of a mail/calendar system. > > You probably are using Exchange or SMTP/imap of some sort … possibly > Google hosted domains. > > So - really -- the question is -- how can you send a ticket from Remedy to > a mailing system - so that in the mail client (Outlook) the email shows up > as a calendar invite. > > > If that is the question … Kinetic Task (now works with any Remedy > application - not just Kinetic Request) -- can do this for you. > > > Fundamentally -- it is a specially formatted email. Just take a look at > any of your existing calendar invites -- open the email in "raw mode" and > you will see what it looks like. > To create the email body (in this special format) -- you will probably > want to use a library of some sort (we use JRuby libraries typically - or > any Java library) to do our magic. > > If you are going to build your own email strategy -- a good testing tool > is: http://litmus.com -- you can send the invite to 16 different email > clients - and see what it looks like. > > If you would like to see the Kinetic Task engine -- let me know. > http://www.kineticdata.com/products/task/ > > -John > > > > > > > > On Thu, Jul 25, 2013 at 2:04 AM, clemence <cleme...@gmail.com<javascript:> > > wrote: > >> ** does anyone know how we can extract the data from a remedy ticket and >> push them into outlook calendar and shown as a meeting event ? >> >> i am still using remedy ar 7.1 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > 651-556-0930 I john.s...@kineticdata.com <javascript:> > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
