You mentioned this is 7.0.1 version if that is the case then you don't expect log4_pluginsvr.xml file . as per your description you are using WSDL it means you are using AR Webservice plugin.. you need to check in plugin logs whether or not this webservice plugin (Alias Name: REMEDY.ARF.WEBSERVICE) is loaded or not.. if not check Server-Plugin-Alias parameter value... see if you can make the server name resolvable to the client machine (for testing purpose if you are running that specific run process using Active Link) , if you are using Filter run process then just check the Plugin-port mentioned or not for webservice plugin alias.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Wednesday, August 07, 2013 4:11 PM To: arslist@ARSLIST.ORG Subject: Re: Plugin server troubleshooting (7.01) ** Interesting, log4j_pluginsvr.xml doesn't appear to exist on any of our test environments. The 9760 error appears when trying to run a process via the user tool (creates a record, a filter then consumes a WSDL). On 6 August 2013 16:19, Grooms, Frederick W <frederick.w.gro...@xo.com<mailto:frederick.w.gro...@xo.com>> wrote: ** Java log is set from a different place {AR Install Dir}/pluginsvr/log4j_pluginsvr.xml You also didn't mention where you are seeing the 9760 error Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Hullule, Kiran Sent: Tuesday, August 06, 2013 10:11 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Plugin server troubleshooting (7.01) ** You need to enabled plugin-log-level to "All" from server admin console. Also check whether you have server name resolvable and plugin port is mentioned correctly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber Sent: Tuesday, August 06, 2013 8:38 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Plugin server troubleshooting (7.01) ** I'm rebuilding a couple of our test servers into a server group for testing of some issues around our live migration from 7.0.1 to 7.6.04. All environments are running on Solaris, AR 7.0.1 patch 012 and Oracle 10g. Server group configuration was (for the most part) easy enough, however I'm having issues getting the plugin server running. The plugin server has never been in regular/active use on either of these server, and awkwardly I've never had to do any in-depth diagnosis of the plugin server (its always worked on the live system - with the exception of the 7.6.04 migration). So services appear to start without issue - plugin server starts, nothing in its error log. -- STARTUP (ARNOTE 0) ARMonitor child process (pid:25601) started. ./arplugin .... Action Request System(R) Plug-In Server Version 7.0.01 Patch 012 201010211330 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly - arplugin log file <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3884 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARPluginInitialization <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3890 */<ARSYS.ARDBC.CONFIGFILE> <CONFIG> Configuration File /apps/rem-app-test-1/conf/ar.conf <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3892 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ConfigDeletePlaceHolders (/apps/rem-app-test-1/conf/ar.conf) <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3900 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ConfigDeletePlaceHolders <PLGN> <TID: 000001> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3902 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARPluginInitialization <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3968 */<ARSYS.ARDBC.LDAP> <FINEST> Entering ARPluginCreateInstance <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3971 */<ARSYS.ARDBC.LDAP> <FINEST> Leaving ARPluginCreateInstance <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3973 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Entering ARPluginCreateInstance <PLGN> <TID: 000047> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue Aug 06 2013 14:47:41.3975 */<ARSYS.ARDBC.CONFIGFILE> <FINEST> Leaving ARPluginCreateInstance To be honest its driving me a bit potty - I've compared all that I know of the configuration between one of our other environments and cannot figure out why the plugin server is failing (we just get a message claiming "ARERR 9760 Cannot establish a network connection to the AR System Plug-in server". The plugin port is defined as it is on all of our other test (and live) environments. No other logs available (no sign of the arjavaplugin log on this 7.0.1 instance, should it be there?). Regards Dave _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
