Hi All, I am working through ARS upgrade from v5.1.2 to v8.1(5.1.2>6.3>7.1>7.6.04>81). Currently, encountering issues while running the installer to upgrade ARS to v7.6.04. It looks like the installer is failing due to customization on core forms. In this case, how can get these errors resolved to get the upgrade installation successful. Reached out to BMC & they are suggesting to export the data for the Core forms, delete the Core forms, run the installer again to install the Core forms and then create Overlays with Customizations and re-import the data.
Before going down this path, I would like to check in here, if anybody encountered similar issues & how they were resolved? Also, if there is any other alternate way? My concern is identifying the customization to core forms and redoing will take considerate amount of time and also, down the road, what if we miss something and lose customization and end up in issues. Appreciate any help or advise you could provide in here. ******************************************************************************************************************************************** Errors from the various logs: 1. CREATE UNIQUE INDEX I13_20030_1 ON T13 (C20030,C20010).....*** ERROR *** ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found T13 - AR System User Central File form. (We don't have any customizations to this form but not sure why is throwing error) 2. UPDATE T1492 SET C112=';0;' ** ERROR *** ORA-00904: "C112": invalid identifier ORA-00904: "C112": invalid identifier T1493 - FB:History (We don't have Flashboards installed, not sure why Installer is trying to install FBs and throwing error) 3. Group.def / 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Group Number 168 Error with one of the field/assignments in the set filter/active link/escalation definition Group 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Group Number 55 The following item was not imported GR-ShowMembers 311 Field ID is not related to this form 20007 55 The following item was not imported Group 318 Group does not exist on server 60513 (We have some Customizations on User form but not on Group form, so not sure why installer is throwing error on Group form) 4. UserPref.def - ARImport of this failed... 5. CentralizedUserPrefence & GroupUser(this is captured from the ARSystem_apps.log...these two shows failed... ******************************************************************************************************************************************** Thanks, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
