Hello everyone,
Request you to please provide me your assistance in resolving below mentioned
issue-
I am using BMC ITSM 7.6.04 version. I have the requirement to send some
selected Incidents to a 3rd party application via FTP mode on periodic basis.
Following options have been come into my mind:
1. Through BMC Analytics, schedule to send report via FTP mode.
My requirement is to send plain text file through FTP mode with some
specific delimiter. But plain text file option is not available in BMC
Analytics,
Also is there any option that I need to enable first before sending file in
FTP mode?
2. Through Java API -
1. Create an escalation to run on periodic basis which I want.
2. This escalation will invoke a Java script, and through Java API
commands, retrieve set of incidents from HPD:Help Desk.
Can you please assist me which java API method should be used to acheive
the purpose. Can you please share with me some sample code?
Also please suggest me which option described above is more feasible -
Regards
Neha
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