that's the funny thing...you don't need to create a macro, the runmacro program can of course execute a macro, but it's also able to export data without a macro...just check out the command line docs that I referenced.
On Wed, Aug 14, 2013 at 1:29 AM, Neha Khandelwal <jbpn...@gmail.com> wrote: > ** > Thanks LJ for responding on this. > I also thought of runmcaro option earlier. > But as I am new to ITSM 7.6.04, I have few very basic doubts, Can you also > please assist me on following. > > 1. As ITSM 7.6.04 is URL based application, how can I create macro there > (As I was able to create earlier in Remedy User Tool). > 2. Underlying operating system for ITSM application is UNIX. Should I > first create macro file and then to manually move it to arcmds directory on > UNIX machine? Or can you please tell me about exact process? > > Thanks in advance. > > Regards > Neha > > On Tue, Aug 13, 2013 at 6:45 PM, Longwing, Lj <llongw...@usgs.gov> wrote: > >> ** >> Neha, >> If I was going to do this...I think I would try to utilize the 'runmacro' >> command line tool...it has options to export contents of records to >> file...it can export to csv....so my overall approach might be to execute a >> perl script that would call run-macro, and then ftp the file to the remote >> host...below is the documentation for runmacro >> >> >> https://docs.bmc.com/docs/display/public/ars81/Enabling+the+runmacro+command-line+utility >> >> >> On Tue, Aug 13, 2013 at 12:18 AM, Neha <jbpn...@gmail.com> wrote: >> >>> Hello everyone, >>> >>> Request you to please provide me your assistance in resolving below >>> mentioned issue- >>> >>> I am using BMC ITSM 7.6.04 version. I have the requirement to send some >>> selected Incidents to a 3rd party application via FTP mode on periodic >>> basis. >>> >>> Following options have been come into my mind: >>> >>> 1. Through BMC Analytics, schedule to send report via FTP mode. >>> >>> My requirement is to send plain text file through FTP mode with some >>> specific delimiter. But plain text file option is not available in BMC >>> Analytics, >>> >>> Also is there any option that I need to enable first before sending >>> file in FTP mode? >>> >>> 2. Through Java API - >>> >>> 1. Create an escalation to run on periodic basis which I want. >>> >>> 2. This escalation will invoke a Java script, and through Java API >>> commands, retrieve set of incidents from HPD:Help Desk. >>> >>> Can you please assist me which java API method should be used to >>> acheive the purpose. Can you please share with me some sample code? >>> >>> Also please suggest me which option described above is more feasible - >>> >>> Regards >>> >>> Neha >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
