Gordon: Yes, we definitely experienced that. Unfortunately, I’m drawing a blank on what we did to address it, but I’m thinking we saw an improvement after having folks tweak their browser settings somehow.
Sorry I can’t be of more help. ☹ Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 10:09 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
