Hi All, Here I have a case where the users want in the new, as it was in the old. In our 6.3 implementation, in the Assigned Person field you can type in part of person's name, and press enter. If there is only one match then the Assigned Group and Person get populated. If there are multiple matches then a list is displayed with the Assigned Person and Groups.
In ITSM 7.6 you have to know the group before you can assign the person. What I
would like to do is implement something similar to what I described above. As
such I was thinking it would be cool if it worked the same way as Customer or
Contact in the Incident using tooltips. Running AC logs I can see there is a
Set Fields and a Message action that does this. The Set field uses a
TEMPLATE("HPDCustomerTooltip.html", .......).
Any of the documentation is real lean on tool tips of the TEMPLATE function.
Where does the HTML doc get stored? Is this something like email templates? If
anyone can point me in the right direction or has done something like this
before, and information or suggestions would be greatly appreciated.
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315-634-9337
Mobile: 315-882.5360
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