In ITSM 7.6.4 I can go to the Assignee field (say on Incident) type in Christie and press enter. When I do the system fills in my support group & my name in the assignee field. I do this a lot when assignee tickets. You might want to double check this on your system. Note: it does expect you to key in the display name not the user id.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, August 21, 2013 11:09 AM To: [email protected] Subject: Tool Tips and Assigned Person ** Hi All, Here I have a case where the users want in the new, as it was in the old. In our 6.3 implementation, in the Assigned Person field you can type in part of person's name, and press enter. If there is only one match then the Assigned Group and Person get populated. If there are multiple matches then a list is displayed with the Assigned Person and Groups. In ITSM 7.6 you have to know the group before you can assign the person. What I would like to do is implement something similar to what I described above. As such I was thinking it would be cool if it worked the same way as Customer or Contact in the Incident using tooltips. Running AC logs I can see there is a Set Fields and a Message action that does this. The Set field uses a TEMPLATE("HPDCustomerTooltip.html", .......). Any of the documentation is real lean on tool tips of the TEMPLATE function. Where does the HTML doc get stored? Is this something like email templates? If anyone can point me in the right direction or has done something like this before, and information or suggestions would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company [email protected] Office: 315-634-9337 Mobile: 315-882.5360 ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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