Keep in mind that how attachments are handled is a browser-side setting, so there's not really a way to force what you are requesting if it's not already set up with a handler application to open automatically. If the PERFORM-ACTION-OPEN-URL function isn't working, that's probably because your browser isn't set up to open that file extension automatically.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, August 21, 2013 1:52 PM To: arslist@ARSLIST.ORG Subject: Open Remedy Attachment from URL in web browser Hello List members, I'm looking for a way to be able to open up an attachment from a Remedy form just through a URL. I've search and found articles regarding building an active link using the PERFORM-ACTION-OPEN-URL function, however I'm looking to see if there is a way to put a command within the URL to open the attachment automatically. For instance, you can build URLs to open up a Remedy form in search mode, search based on a qualification and show the results. Below is an example of how I'm searching and bringing back results with an URL: http://<midtier>/arsys/forms/<appserver>/<Remedy Form>/Default+Admin+View/?mode=Query&qual='<Field Name>'%3D%22<Field Value>%22 or http://remedymidtier/arsys/forms/remedy/KS_ACC_Attachment/Default+Admin+View/?mode=Query&qual='Request ID'%3D%22<Request ID Value>%22 Does anyone know of way or if it's even possible to put in more functions/command on the URL to open the attachment stored within an attachment field on that Remedy form? The end result I am looking for is that an end user would click the link and the attachment would open automatically or at least present them with the box that allows them to save or open the file. Thanks for the help! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
