Mark,
AR System permissions - have you checked the whole workflow on that angle? That's one of the things I can think of where you won't get an error if a user does not have permissions to fire a piece of workflow that is supposed to fire while its performing that action.. I can't think of another scenario where you won't get an error when the system is processing the workflow. Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 22, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Create Related Request HI All, Sometimes when a user opens a Change and the selects from the Quick Action pane >> Create Related Request >> Infrastructure Change >> poof! New (related) Change is created. Other times Quick Action pane >> Create Related Request >> Infrastructure Change >> "nothing happens". I can replicate the "nothing happens but I can't find any indication as to why it don't work. I have checked the active link logs and there aren't any errors in the log. Like chasing a ghost. Don't want go to BMC Support because all I get is "send us the logs" and "we don't see a problem". Any suggestions greatly appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 email-Logo-031813 _____ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
<<image001.gif>>
