Correct, the machine accessing the Atrium Console needs flash installed, no question about it. What is in question here is if MT is configured to present some flash content. This is different than the Atrium plugings that heavily use Flash.
On Fri, Aug 23, 2013 at 11:31 AM, Pargeter, Christie :CO IS < cparg...@lhs.org> wrote: > ** > > I just tried to get to my Atrium Console through MidTier and get this:**** > > ** ** > > **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn > *Sent:* Friday, August 23, 2013 11:27 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy and Flash**** > > ** ** > > ** **** > > If you’re talking about disabling Flash on the Mid Tier, it does make only > small cosmetic changes, such as the rounded corners. Atrium Console, > Flashboards, etc. all still work fine.**** > > ** ** > > Thanks,**** > > * * > > *Shawn Pierson * > > Remedy Developer | Energy Transfer**** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire > *Sent:* Friday, August 23, 2013 11:49 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy and Flash**** > > ** ** > > ** **** > > Sort of an add on to the question below…**** > > ** ** > > Does disabling Flash do anything other than remove the rounded corners? > Does it make the screen build and change faster?**** > > ** ** > > ** ** > > ** ** > > ITSM 7.6.04 SP2**** > > ARS 7.6.04 SP3**** > > Mid-Tier SP4-s**** > > Oracle 11.2.0.3.0 - 64bit Production**** > > Win 2008 Server**** > > ** ** > > Claire Sanford **** > > Information Systems Division **** > > Memorial Hermann Healthcare System**** > > claire.sanf...@memorialhermann.org **** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Terry > Bootsma > *Sent:* Friday, August 23, 2013 11:05 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when > opening Templates in Remedy while using Internet Explorer 9.**** > > ** ** > > ** **** > > I've experienced that as well.**** > > **** > > Without knowing which version of ARS/ITSM you are running, I would suggest > the following (Applies to 7.6.04 SP4)**** > > **** > > Problem due to IE9/Flash and there are two choices: > > 1. You can downgrade your Flash to version 10.2 > > or > > 2. You can disable the Flash UI rendering in your Mid Tier > config.properties file > > Set these lines to False: > arsystem.flash.detect_flashplayer=true > arsystem.flash.enable_ui_rendering=true**** > > **** > > Terry**** > > **** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Stroud, > Natalie K > *Sent:* August-21-13 12:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: [EXTERNAL] Service Desk agents experience delays when > opening Templates in Remedy while using Internet Explorer 9.**** > > ** **** > > Gordon:**** > > ** ** > > Yes, we definitely experienced that. Unfortunately, I’m drawing a blank > on what we did to address it, but I’m thinking we saw an improvement after > having folks tweak their browser settings somehow.**** > > ** ** > > Sorry I can’t be of more help. L**** > > ** ** > > *Natalie Stroud* > > SAIC @ Sandia National Laboratories**** > > ARS-ITSM Tester**** > > Albuquerque, NM USA**** > > nkst...@sandia.gov**** > > ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008**** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Gordon > Frank > *Sent:* Wednesday, August 21, 2013 10:09 AM > *To:* arslist@ARSLIST.ORG > *Subject:* [EXTERNAL] Service Desk agents experience delays when opening > Templates in Remedy while using Internet Explorer 9.**** > > ** ** > > ** **** > > Hello,**** > > **** > > Has anyone seen this?**** > > **** > > "Service Desk agents experience delays when opening Templates in Remedy > while**** > > using IE 9. When using Firefox, there are no delays. Because of Firefox > **** > > quirkiness, Firefox is not always an option. These delays can be from 5* > *** > > secs. to 45 secs., which can cause significant delays to the Service Desk* > *** > > agents performance. Templates are created to aid in speeding up the > Service**** > > Desk agents work, but are not being utilized to the fullest extent because > **** > > of the delays." **** > > **** > > Gordon Frank **** > > **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. **** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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