Claire: I know that disabling Flash UI rendering *does* give a noticeable performance improvement, at least as far as the Applications menu goes. That being said, I also know that we did NOT make that change in our Production environment. I don't remember why not off the top of my head - sorry. :(
Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Friday, August 23, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Remedy and Flash ** Sort of an add on to the question below... Does disabling Flash do anything other than remove the rounded corners? Does it make the screen build and change faster? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Mid-Tier SP4-s Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org<mailto:claire.sanf...@memorialhermann.org> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Friday, August 23, 2013 11:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** I've experienced that as well. Without knowing which version of ARS/ITSM you are running, I would suggest the following (Applies to 7.6.04 SP4) Problem due to IE9/Flash and there are two choices: 1. You can downgrade your Flash to version 10.2 or 2. You can disable the Flash UI rendering in your Mid Tier config.properties file Set these lines to False: arsystem.flash.detect_flashplayer=true arsystem.flash.enable_ui_rendering=true Terry ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: August-21-13 12:49 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Gordon: Yes, we definitely experienced that. Unfortunately, I'm drawing a blank on what we did to address it, but I'm thinking we saw an improvement after having folks tweak their browser settings somehow. Sorry I can't be of more help. :( Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank Sent: Wednesday, August 21, 2013 10:09 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9. ** Hello, Has anyone seen this? "Service Desk agents experience delays when opening Templates in Remedy while using IE 9. When using Firefox, there are no delays. Because of Firefox quirkiness, Firefox is not always an option. These delays can be from 5 secs. to 45 secs., which can cause significant delays to the Service Desk agents performance. Templates are created to aid in speeding up the Service Desk agents work, but are not being utilized to the fullest extent because of the delays." Gordon Frank _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
