Can I just uninstall the application from the Control Panel to remove it? I am trying to do my SP4 patch install (again) and it keeps telling me that it shows another instance of the application, well... DUH! It was installed and this is a patch.
I have done a WebEx with BMC support 2 or 3 times and I am getting so frustrated. (I haven't even tackled the Test server again) BMC said - restore the DB from a previous back up. We didn't know we had a problem with this app for quite a while so we don't have a backup that goes back to 7/23. I happen to have one from Feb, but that is too old! The other problem with this is that I am doing all the patching on Dev and Test as a prerequisite to installing the patches on Production. I can't have all these If I uninstall it and then try to use the patch install, the installer will find pieces of it in the DB. Has anyone else run into this? How did you handle it? ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
