ITSM 764 sp2; RHEL, Oracle, Weblogic

Using AREALdap for authentication. From the web the user types in their network 
ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in 
all upper case letters; at least that is what I thought. Come to find out the 
ID is stored in mixed case; sometimes all upper, sometimes all lower and 
sometimes mixed. So, unless the user knows how their ID is stored in LDAP the 
login to Remedy will fail. I was forcing all logins to upper case when the 
login button was clicked but am now realizing that will not work for all IDs.

Is this something I can handle in AREALDAP?

Thank you

Frank Caruso

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