Hi, The write-token is not reserved for the user at login. It is reserved as soon as the user access any form "tagged" by BMC to belong to "BMC:Incident Mgmt".
If the user is directed directly to the Overview Console, the effect for all practical purposes would be what you describe - it is reserved immediately. I hear that this has been fixed as of version 8.1 :-) The same is true if the user access any other console that potentially shows a list of incidents. The license is released when the user logs out, OR when he/she has been inactive for the timeout period (2 hours default, minimum 1 hour). Inactive in this case means that the client/mid-tier has not accessed any of the forms belonging to "BMC:Incident Mgmt". You might think that the write-token should not be reserved on a read/search in the forms. But this has actually been how Remedy has worked from the start. I would suggest that you upgrade to 8.1 if possible. If that is not possible, you might argue with your BMC sales rep that this should be considered a BUG, and to grant you additional licenses for free until it is fixed, or you have time to upgrade. Note that I have not heard of anyone doing this, it is just an idea. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi folks, > i'd need of an official document by BMC that describe the licence management > type of Remedy. in particulary BMC:Incident Mgmt User Floating. > > i.e. > Bmc Remedy 7.1 > > 1. when a user do login,the system checks the availability of license (checks > Write Pool) if a license is available this is 'detached' (assigned to the user > logged in)! > 2. the release occurs at the time of logoff > > I hope i'm clear !!! > Thanks in advance, > Pietro > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"