Hi,
The write-token is not reserved for the user at login. It is reserved as soon
as the user access any form "tagged" by BMC to belong to "BMC:Incident Mgmt".
If the user is directed directly to the Overview Console, the effect for all
practical purposes would be what you describe - it is reserved immediately. I
hear that this has been fixed as of version 8.1 :-)
The same is true if the user access any other console that potentially shows a
list of incidents.
The license is released when the user logs out, OR when he/she has been
inactive for the timeout period (2 hours default, minimum 1 hour). Inactive in
this case means that the client/mid-tier has not accessed any of the forms
belonging to "BMC:Incident Mgmt".
You might think that the write-token should not be reserved on a read/search
in the forms. But this has actually been how Remedy has worked from the start.
I would suggest that you upgrade to 8.1 if possible. If that is not possible,
you might argue with your BMC sales rep that this should be considered a BUG,
and to grant you additional licenses for free until it is fixed, or you have
time to upgrade. Note that I have not heard of anyone doing this, it is just
an idea.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi folks,
> i'd need of an official document by BMC that describe the licence management
> type of Remedy. in particulary BMC:Incident Mgmt User Floating.
>
> i.e.
> Bmc Remedy 7.1
>
> 1. when a user do login,the system checks the availability of license (checks
> Write Pool) if a license is available this is 'detached' (assigned to the user
> logged in)!
> 2. the release occurs at the time of logoff
>
> I hope i'm clear !!!
> Thanks in advance,
> Pietro
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
