This is a part of the logfile. --- (Sep 16 2013 02:58:12.676 PM +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement, LOG EVENT {Description=[Starting Email Engine service...]} (Sep 16 2013 02:58:12.757 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 state],Detail=[Stopped]} (Sep 16 2013 02:58:13.722 PM +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine - ARS 1],Detail=[The service has been disabled.]} (Sep 16 2013 02:58:13.731 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error state],Detail=[Stopped]} (Sep 16 2013 02:58:13.731 PM +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask, THROWABLE EVENT {Description=[Program execution failed],Detail=[Program not completed]}, Throwable=[java.io.IOException: The service has been disabled.
com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752) com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550) com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295) com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66) com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140) com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289) com.bmc.install.utility.language.syntax.Program.execute(Program.java:75) com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229) com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260) com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94) com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46) com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.lang.Thread.run(Unknown Source)] (Sep 16 2013 02:58:13.740 PM +0200),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[BMC Remedy Action Request System failed],Detail=[productARSuiteKit]} (Sep 16 2013 02:58:13.742 PM +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]} --- 2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com> > ** > > Are you sure installation fails completely? Or is that just a warning > message about email engine being disabled?**** > > If installation failing then BMC need to test it , disabling email engine > on startup should not cause ARS installation to fail.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng > *Sent:* Monday, September 16, 2013 6:18 PM > *To:* arslist@ARSLIST.ORG > *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails* > *** > > ** ** > > ** **** > > Hi,**** > > **** > > Running ARSystem 8.1, and with Email Engine disabled in startup. The > install fail with error that says Email Engine is disabled.**** > > **** > > As designed?**** > > **** > > Win 2008 R2**** > > **** > > --**** > > J**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"