Hi
This was a fresh 8.1 install.
If all component installed via the installer need to be running when
applying a patch, it should be documented in the install/patch
documentation.
--
J
2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com>
> **
>
> As far as I know , this is what might be happening , If this is an upgrade
> install , then in 8.1 email engine is a part of AR Components. 8.1 patch
> installer expect that existing email engine process has to be enable so
> that installer can restart it and import upgrade version of remedy email
> engine forms and related objects if disabled installer will fail to import
> the objects thus all further components install.. in 8.1 whatever
> components comes under AR components , they will be installed as a part of
> installer (you need them or not). Hence installer expect email engine be
> enabled.****
>
> ** **
>
> HTH****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
> fails****
>
> ** **
>
> ** ****
>
> ****
>
> This is a part of the logfile.****
>
> ****
>
> ---****
>
> (Sep 16 2013 02:58:12.676 PM
> +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
> LOG EVENT {Description=[Starting Email Engine service...]}
> (Sep 16 2013 02:58:12.757 PM
> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
> state],Detail=[Stopped]}
> (Sep 16 2013 02:58:13.722 PM
> +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine
> - ARS 1],Detail=[The service has been disabled.]}
> (Sep 16 2013 02:58:13.731 PM
> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
> state],Detail=[Stopped]}
> (Sep 16 2013 02:58:13.731 PM
> +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
> THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
> not completed]},
> Throwable=[java.io.IOException: The service has been disabled.
>
> com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
>
> com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
>
> com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
>
> com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
>
> com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
>
> com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
> com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
>
> com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
>
> com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
> com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
> java.lang.Thread.run(Unknown Source)]
> (Sep 16 2013 02:58:13.740 PM
> +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
> LOG EVENT {Description=[BMC Remedy Action Request System
> failed],Detail=[productARSuiteKit]}
> (Sep 16 2013 02:58:13.742 PM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
> LOG EVENT {Description=[SET PROPERTY
> FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}****
>
> ---****
>
> ** **
>
> 2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com>****
>
> ** ****
>
> Are you sure installation fails completely? Or is that just a warning
> message about email engine being disabled?****
>
> If installation failing then BMC need to test it , disabling email engine
> on startup should not cause ARS installation to fail.****
>
> ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails*
> ***
>
> ****
>
> ** ****
>
> Hi,****
>
> ****
>
> Running ARSystem 8.1, and with Email Engine disabled in startup. The
> install fail with error that says Email Engine is disabled.****
>
> ****
>
> As designed?****
>
> ****
>
> Win 2008 R2****
>
> ****
>
> --****
>
> J****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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