I think here is the problem as you have installed Email engine service manually by using bat file. There might be chances that Email engine Service name generated different than which installer create. While email engine upgrading 8.1 , installer search email engine service name for specific format and it did not found the service.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 16 September 2013 11:58:PM To: arslist@ARSLIST.ORG Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** It seems odd that the forms and related objects would not be imported just because the Email Engine isn't running? I didn't think the Email Engine was use for much more that processing incoming and outgoing mail. We routinely install/upgrade/patch with the Email Engine service disabled. We get a message stating the email engine wasn't enable or something like that at the end but never a failure. I had one issue a year go upgrade AR 7.5 to AR 7.6.04 where the email service would get removed and not recreated. I just added the service back after the install using the batch file. On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran <kiran_hull...@bmc.com<mailto:kiran_hull...@bmc.com>> wrote: ** As far as I know , this is what might be happening , If this is an upgrade install , then in 8.1 email engine is a part of AR Components. 8.1 patch installer expect that existing email engine process has to be enable so that installer can restart it and import upgrade version of remedy email engine forms and related objects if disabled installer will fail to import the objects thus all further components install.. in 8.1 whatever components comes under AR components , they will be installed as a part of installer (you need them or not). Hence installer expect email engine be enabled. HTH From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jarl Grøneng Sent: Monday, September 16, 2013 6:31 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** This is a part of the logfile. --- (Sep 16 2013 02:58:12.676 PM +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement, LOG EVENT {Description=[Starting Email Engine service...]} (Sep 16 2013 02:58:12.757 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 state],Detail=[Stopped]} (Sep 16 2013 02:58:13.722 PM +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine - ARS 1],Detail=[The service has been disabled.]} (Sep 16 2013 02:58:13.731 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error state],Detail=[Stopped]} (Sep 16 2013 02:58:13.731 PM +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask, THROWABLE EVENT {Description=[Program execution failed],Detail=[Program not completed]}, Throwable=[java.io.IOException: The service has been disabled. com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752) com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550) com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295) com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66) com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140) com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289) com.bmc.install.utility.language.syntax.Program.execute(Program.java:75) com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229) com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260) com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94) com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46) com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.lang.Thread.run(Unknown Source)] (Sep 16 2013 02:58:13.740 PM +0200),SEVERE,com.bmc.install.task.InstallationStateHelper, LOG EVENT {Description=[BMC Remedy Action Request System failed],Detail=[productARSuiteKit]} (Sep 16 2013 02:58:13.742 PM +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper, LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]} --- 2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com<mailto:kiran_hull...@bmc.com>> ** Are you sure installation fails completely? Or is that just a warning message about email engine being disabled? If installation failing then BMC need to test it , disabling email engine on startup should not cause ARS installation to fail. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jarl Grøneng Sent: Monday, September 16, 2013 6:18 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: ARSystem 8.1, install patch 1 with disabled email engine fails ** Hi, Running ARSystem 8.1, and with Email Engine disabled in startup. The install fail with error that says Email Engine is disabled. As designed? 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