Disabling the outgoing mailbox records should take care of most of it. I
think inflight emails, say in the case of emails already in the AR System
Email Messages form from doing a db restore to another environment already
have referenced the mailbox config and I think would be sent if they had
not been send in the original environment.
Our process run in Remedy from a SHR:Escalation form looking at AR System
Email Messages records. That is a great enhancement idea though... We
could improve the process to look at the mailbox configuration first to
verify it is even enabled before searching pending outgoing records.
Jason
On Wed, Sep 18, 2013 at 6:36 AM, Reiser, John J <john.j.rei...@lmco.com>wrote:
> **
>
> Jason,****
>
> So, disabling the outgoing mailbox record in the form should prevent this
> from occurring.****
>
> Or does the process run inside the ARSystem by looking at the AR System
> Email Messages form?****
>
> ** **
>
> Thank you,****
>
> ---
> John J. Reiser
> Remedy Developer/Administrator ****
>
> Senior Software Development Analyst
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me ****
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Wednesday, September 18, 2013 12:06 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* EXTERNAL: Re: ARSystem 8.1, install patch 1 with disabled
> email engine fails****
>
> ** **
>
> ** ****
>
> Our process that restarts the Email Engine if there is an outgoing email
> older that 10 minutes and hasn't been sent yet :)****
>
> ** **
>
> It is a great process to increase reliability of the Email Engine but
> there have been a number of times I stop the service to do some work that
> will trigger emails just to find the Email Engine started again.****
>
> ** **
>
> Jason****
>
> ** **
>
> On Tue, Sep 17, 2013 at 5:22 PM, Joe D'Souza <jdso...@shyle.net> wrote:***
> *
>
> ** ****
>
> What starts your email engine when it is set to manual startup?****
>
> ****
>
> To counter it, you could have a batch script on startup of the server to
> stop the email server if its started by issuing a net stop against the
> email service if you are on windows, which I’m assuming you are on as you
> mentioned it below on your email..****
>
> ****
>
> Joe****
>
> ****
> ------------------------------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
>
> *Sent:* Tuesday, September 17, 2013 1:02 PM
> ****
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
> fails****
>
> ****
>
> ** ****
>
> It is disabled because we don't want any emails to be sent. The Email
> Engine will still automatically be started at times if the service is set
> to manual. Often times we are working on a clone of a server and
> reconfiguring the email engine to work in its new environment is the last
> thing on the list. We don't want emails going out until everything is
> completed.****
>
> ****
>
> On Mon, Sep 16, 2013 at 4:10 PM, Joe D'Souza <jdso...@shyle.net> wrote:***
> *
>
> ** ****
>
> Why did you disable the service? Wouldn’t just stopping the service, and
> have it set to Manual work for not letting it run on the server? Disabling
> the service perhaps puts some sort of a system lock on the service to
> perform a start of the service during the install to let the installer do
> what it has to and then stop it.****
>
> ****
>
> Joe****
>
> ****
> ------------------------------
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Monday, September 16, 2013 2:28 PM****
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
> fails****
>
> ****
>
> ** ****
>
> It seems odd that the forms and related objects would not be imported just
> because the Email Engine isn't running? I didn't think the Email Engine
> was use for much more that processing incoming and outgoing mail.****
>
> ****
>
> We routinely install/upgrade/patch with the Email Engine service disabled.
> We get a message stating the email engine wasn't enable or something like
> that at the end but never a failure. I had one issue a year go upgrade AR
> 7.5 to AR 7.6.04 where the email service would get removed and not
> recreated. I just added the service back after the install using the batch
> file.****
>
> ****
>
> On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran <kiran_hull...@bmc.com>
> wrote:****
>
> ** ****
>
> As far as I know , this is what might be happening , If this is an upgrade
> install , then in 8.1 email engine is a part of AR Components. 8.1 patch
> installer expect that existing email engine process has to be enable so
> that installer can restart it and import upgrade version of remedy email
> engine forms and related objects if disabled installer will fail to import
> the objects thus all further components install.. in 8.1 whatever
> components comes under AR components , they will be installed as a part of
> installer (you need them or not). Hence installer expect email engine be
> enabled.****
>
> ****
>
> HTH****
>
> ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
> fails****
>
> ****
>
> ** ****
>
> ****
>
> This is a part of the logfile.****
>
> ****
>
> ---****
>
> (Sep 16 2013 02:58:12.676 PM
> +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
> LOG EVENT {Description=[Starting Email Engine service...]}
> (Sep 16 2013 02:58:12.757 PM
> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
> state],Detail=[Stopped]}
> (Sep 16 2013 02:58:13.722 PM
> +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine
> - ARS 1],Detail=[The service has been disabled.]}
> (Sep 16 2013 02:58:13.731 PM
> +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
> LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
> state],Detail=[Stopped]}
> (Sep 16 2013 02:58:13.731 PM
> +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
> THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
> not completed]},
> Throwable=[java.io.IOException: The service has been disabled.
>
> com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)
>
> com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)
>
> com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)
>
> com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)
>
> com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)
>
> com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
> com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)
>
> com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
>
> com.bmc.install.product.base.language.ProgramRunnerInstallationTask.execute(ProgramRunnerInstallationTask.java:94)
>
> com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask.execute(EmailEnginePostInstallInstallationTask.java:46)
> com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
> java.lang.Thread.run(Unknown Source)]
> (Sep 16 2013 02:58:13.740 PM
> +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
> LOG EVENT {Description=[BMC Remedy Action Request System
> failed],Detail=[productARSuiteKit]}
> (Sep 16 2013 02:58:13.742 PM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
> LOG EVENT {Description=[SET PROPERTY
> FAILED_INSTALL_FEATURES],Detail=[productARSuiteKit]}****
>
> ---****
>
> ****
>
> 2013/9/16 Hullule, Kiran <kiran_hull...@bmc.com>****
>
> ** ****
>
> Are you sure installation fails completely? Or is that just a warning
> message about email engine being disabled?****
>
> If installation failing then BMC need to test it , disabling email engine
> on startup should not cause ARS installation to fail.****
>
> ****
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
> *Sent:* Monday, September 16, 2013 6:18 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ARSystem 8.1, install patch 1 with disabled email engine fails*
> ***
>
> ****
>
> ** ****
>
> Hi,****
>
> ****
>
> Running ARSystem 8.1, and with Email Engine disabled in startup. The
> install fail with error that says Email Engine is disabled.****
>
> ****
>
> As designed?****
>
> ****
>
> Win 2008 R2****
>
> ****
>
> --****
>
> J****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ ****
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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