Hi All, Venturing into Knowlege Management, after reading the User and Admin guides, I created and publisked a decision tree. If I use the the global search on the overview console I can locate and use the tree. If I go to an Incident > Advanced Functions > Decision Tree. I get the following error
Unable to find a Decision Tree for this customer. The Decision Tree Window will now close. (ARNOTE 45124). The customer in the tree is the same as in the Incident. I have also tried setting the tree to -Global- and get the same result. What am I missing? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
