Permissions to something probably? Or its not refreshed in the web cache?
Got any logs? Joe _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, October 10, 2013 4:13 PM To: arslist@ARSLIST.ORG Subject: Decision Tree not working Hi All, Venturing into Knowlege Management, after reading the User and Admin guides, I created and publisked a decision tree. If I use the the global search on the overview console I can locate and use the tree. If I go to an Incident > Advanced Functions > Decision Tree. I get the following error Unable to find a Decision Tree for this customer. The Decision Tree Window will now close. (ARNOTE 45124). The customer in the tree is the same as in the Incident. I have also tried setting the tree to -Global- and get the same result. What am I missing? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
