Hi I have checked in the log form but could not find the entries for the work info which went missing To add more to the issue if we add work info at a later stage it remains Regards On 11 Oct 2013 19:07, "Karthik Nagaramu" <karthiknagar...@gmail.com> wrote:
> ** > > Hi Rajesh, > Could you directly check in the hpd work log form whether the record is > present. Also please verify if any archive is enabled for the work log form. > > Regard, > Karthik > On Oct 11, 2013 9:33 PM, "Rajesh Nair" <rajesh.nair....@gmail.com> wrote: > >> ** >> >> Hello listers >> We are seeing some strange issue in our incident tickets in which work >> info added to the tickets goes missings after some time it is created >> This is a random issue and only similarity what i can see is all the >> tickets were raised using templates >> I think a similar issue was raised here,but wa not to find any >> >> We are on arsystem 7:6:04 patch 2 >> Itsm 7:604 p2 >> >> Regards >> Rajesh >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
