I found this in Change Management on my system. I had to modify a the following filter this way. We found that if you created a work info while creating the CRQ it would drop the Work Info approx. 48 hours later.
Ø CHG:CRQ:SaveWorkInfo_501_CreateWorkInfo_PCWL v (501) Part of a Guide § Always run · Added a 2nd action · (Overlay) Push to SYS:Application Status Enabler where Request ID01 = Infrastructure Change ID ¨ Set CHG:Worklog = Yes, Request ID01 = Infrastructure Change ID From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Friday, October 11, 2013 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Work info getting deleted ** Hi I have checked in the log form but could not find the entries for the work info which went missing To add more to the issue if we add work info at a later stage it remains Regards On 11 Oct 2013 19:07, "Karthik Nagaramu" <karthiknagar...@gmail.com> wrote: ** Hi Rajesh, Could you directly check in the hpd work log form whether the record is present. Also please verify if any archive is enabled for the work log form. Regard, Karthik On Oct 11, 2013 9:33 PM, "Rajesh Nair" <rajesh.nair....@gmail.com> wrote: ** Hello listers We are seeing some strange issue in our incident tickets in which work info added to the tickets goes missings after some time it is created This is a random issue and only similarity what i can see is all the tickets were raised using templates I think a similar issue was raised here,but wa not to find any We are on arsystem 7:6:04 patch 2 Itsm 7:604 p2 Regards Rajesh _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
