correct! the problem is. Strangely, we do not have the ID field on HPD: HelpDesk but on the join form (HPD: Help Desk Classic) field exists.
could we create a similar head of HPD: Help Desk? Thanks in advance. Salvo >----Messaggio originale---- >Da: mbritt...@navisite.com >Data: 15-ott-2013 14.26 >A: <arslist@ARSLIST.ORG> >Ogg: Re: "Field ID is not related to this form: HPD:Help Desk (ARERR 311) " > >I'm on 7.6 and did something similar where I added a field to the HPD:Help Desk form and wanted it to appear in the Incident Console. Learned the hard way that field id in both forms need to be the same. Probably the field id in the join form does not exist in the Help Desk form. > >Mark > >-----Original Message----- >From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it >Sent: Tuesday, October 15, 2013 7:13 AM >To: arslist@ARSLIST.ORG >Subject: "Field ID is not related to this form: HPD:Help Desk (ARERR 311)" > >Hi folks, >We made the Upgrade Remedy from the version 7.1 to the version 7.6. >We added some Custom fields in the Help Desk Classic Form. >Our need is that some of these fields can be viewed among the columns of the Incident Management Console. >We carry out the following steps: > >1)Added the fields in the IncidentWatchList Join Form 2)Added the fields in the columns of the Incident Management Console Form. > >When we move through the Midtier to the Incident Management Console, we receive the following error message: > >"Field ID is not related to this form: HPD:Help Desk (ARERR 311)" > >Can anyone help us? >Thanks in advance. >Best regards >Salvo. > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" > >This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. > >This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >"Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
