Hi We are busy planning our upgrade of our live environment which is the following:
- ARS Remedy 7.5 Patch003 - CMDB 7.6 P001 - ITSM 7.6 - SRM 7.6 P001 We are wanting to upgrade to version 8 (latest patch). Going through some previous threads on the arslist, it appears that I will need to do a few upgrades to the versions between 7.5 and 8 before I can actually upgrade to 8. We have customized our ITSM application a bit and we were hoping to convert our customizations into overlays during the upgrade process. However, it appears from some of the reading that it may be quicker and safer to do a clean ITSM 8 install and re-do the customizations in version 8. Has anyone done this before? Is there any advice anyone can offer on the best way to approach this or failing that - can anyone recommend a good bottle of whiskey for when I start this project? Thanks in advance Cheers Brad _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
