** We are on 7.6.4 AR System/ITSM – is this done through email templates with 7.6.4? I did not see this on the communities – I saw lots of email questions, but not the code specific to building this workflow. If anyone can shed some light on how this can be done, it would be greatly appreciated.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rjustice Sent: Tuesday, October 15, 2013 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Email Workflow Generate HPD Ticket ** There is a rules based email engine the was released with ARS/ITSM 8 that allows this to be done. The original code may be on communities. Sent from my Verizon Wireless 4G LTE DROID Kathy Morris <kathymorris...@aol.com> wrote: Hi, We have a requirement to generate Incident tickets based on email content. Example: if the email starts with “Provisioning” then automatically route the ticket to the provisioning team. Is this a complex task to do? Would I use the email template workflow or is there a better way to do this? We are hoping to complete this within 1 week – or should we plan on more time for this type of integration? _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
