Hi,
We have a requirement to generate Incident tickets based on email content. Example: if the email starts with "Provisioning" then automatically route the ticket to the provisioning team. Is this a complex task to do? Would I use the email template workflow or is there a better way to do this? We are hoping to complete this within 1 week - or should we plan on more time for this type of integration? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
