And you can use a BES export to populate, update, reconcile and validate your wireless data.
Thank you, Sandra Hennigan Remedy Developer From: Hennigan, Sandra Sent: Thursday, October 17, 2013 7:36 AM To: arslist@ARSLIST.ORG Subject: RE: CMDB - mobile phones - where? Our federated data is a custom form in Remedy. Workflow adds a wireless record when a CI is added and the wireless record is updated as the CI is modified. When the CI is related to a user, the assignee is pushed to the wireless record; assignee is removed when the CI is un-related. This allows for lots of data pertaining to the wireless item to be added, keeps you from adding new fields to the OOB forms and keeps non-CMDB data out of the CMDB. The wireless record is opened from a link on the CI record. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, October 17, 2013 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Hi, BMC mapping recommendations are the following: CI Class Product Categorization Tier 1 Product Categorization Tier 2 Product Categorization Tier 3 Other attributes to set CI Type in BMC Remedy Asset Management Cell phone BMC.CORE:BMC_ComputerSystem Hardware Telecommunication Cell phone System > Computer System Mobile user device BMC.CORE:BMC_ComputerSystem Hardware Personal computer PDA PrimaryCapability = "Mobile User Device" System > Computer System Personal digital assistant (PDA) BMC.CORE:BMC_ComputerSystem Hardware Processing unit PDA PrimaryCapability = "Mobile User Device" System > Computer System You can rename/re-use existing attributes for the information or create additional attributes - which is recommended as opposed to creating additional classes. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: 16 October 2013 20:46 To: arslist@ARSLIST.ORG Subject: Re: CMDB - mobile phones - where? ** Thank you Tommy and Sandra. Sandra, so the federated data is stored in another system? Today, we store all mobile phone info in a home grown application. We are trying to do away with that app and move it to Remedy CMDB. I think I may leverage the Computer System form and add the needed fields. Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Wednesday, October 16, 2013 11:28 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: CMDB - mobile phones - where? ** We use the computer system class to store the device, adding Tier 2 "Telecommunication" and federated data to store other information like phone number (original & changed), PIN, SIM, etc. instead of adding fields. Thanks! Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, October 16, 2013 11:53 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: CMDB - mobile phones - where? ** Looking to start tracking mobile phones in Remedy CMDB. I've looked at the CMDB data model but am unsure where mobile phones should be tracked. Ideally we would need a field to capture the phone number. To those of you who are tracking mobile phones, where are you doing it? Thanks, Marcelo _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
