** Yes, I had deleted the field, cleared the cache, closed the browsers, restarted AR Server and I still see the field on the Help Desk Form in Best Practice.
If I import the previous HPD:HelpDesk best practice .def file, will this resolve the issue or cause more problems? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, October 23, 2013 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** Kathy, The way you delete the overlay, is in Best Practice Mode, just 'delete' the field, if it's a base field without an overlay, this option is disabled, if it's a custom field, it'll actually delete the field, but if it's a base field with an overlay, it'll simply delete the overlay on the field. this, and possibly removing from view overlay will bring the field back to it's OOTB state. On Wed, Oct 23, 2013 at 11:42 AM, Kathy Morris <kathymorris...@aol.com> wrote: ** Now I'm toast. I moved this field on HPD:Help Desk and the somehow the process bar is down on the buttom of the screen. This Help Desk form was created as an overlay. I am wondering if I can just delete the overlay form in Best Practice and roll back some how. I am looking thru the Dev studio HTML pages and I do not see info on how deleting overlays works. I have a def file of the best practice HPD:HelpDesk object, however I am concerned that if I import it - somehow the base development form is going to get messed up. Where is my old Admin tool when I need it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, October 23, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying HPD:HelpDesk Dev Studio ** As Lisa mentioned, I would first look at it through the user tool. Most of the time this happened to us is a panel issue, field overlap, or permission issues.. On Oct 23, 2013 10:15 AM, "Kathy Morris" <kathymorris...@aol.com> wrote: ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
