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One option is to define an email group list in your Email system and use the group list email in the Support Group Definition in Remedy.  You can ask to see if that Support group has an email group list defined.  Might be easier.

 
Terry
 
 
 
on Oct 25, 2013, Dinesh Kumar <guru...@gmail.com> wrote:
 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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