I have Remedy user 7.6/Developer 8.

I set up several filters for notifications when a ticket is created, closed, or 
reassigned. They all have been working fine until here recently. I had the guys 
that work on the server to reset the remedy -  mail exchange server. He said 
nothing seemed wrong with it. Usually when they do reset the server when 
receive all of our notifications immediately afterwards.

I tested my notification by setting a filter to set field in our transaction 
diary to capture when a ticket was opened. I created a ticket and bam...it 
fired off correct according to the transaction diary but I still didn't receive 
the notification through email that the ticket was created. Any ideas???

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Reply via email to