Also check for AR System Email Messages. Do a search for outgoing messages that may contain an error, or, that has Send Message = Yes.
You may also want to search for sent emails.. perhaps the ones you are looking for have been sent but the config of the mailbox is no longer valid?? Double check the mailboxes configurations [cid:image003.jpg@01CED58C.0BD94850] Marcelo Martinez -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 30, 2013 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy notifications Hi, Check your email Engine Logs, and check that Email Engine is running. If all else fails, I usually create a debug version of Email Engine that I run from the command line to see what actually happens. How to do this is detailed in the Email Engine PDF. You basically copy the startup script of today to an emailstartdebug.bat/emailddebug.sh version, and then add a -Dmail.debug=true to the startup. Then run the debug script from the command line. Best Regards - Misi, RRR AB, http://rrr.se > I have Remedy user 7.6/Developer 8. > > I set up several filters for notifications when a ticket is created, > closed, or reassigned. They all have been working fine until here > recently. I had the guys that work on the server to reset the remedy - > mail exchange server. He said nothing seemed wrong with it. Usually > when they do reset the server when receive all of our notifications > immediately afterwards. > > I tested my notification by setting a filter to set field in our > transaction diary to capture when a ticket was opened. I created a > ticket and bam...it fired off correct according to the transaction > diary but I still didn't receive the notification through email that > the ticket was created. Any ideas??? > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
<<inline: image003.jpg>>
