Is the approver "self"? I've seen this but have not bothered to fix it. It doesn't seem to stop anything.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kulkarni, Adhwari Sent: Wednesday, October 30, 2013 10:33 PM To: arslist@ARSLIST.ORG Subject: Re: 8.1 approval mappings for CHG... Hi Rick, Can you please send the approval server log which will give us the information about why things are happening. Please send the logs at adhwari_kulka...@bmc.com Regards, Adhwari -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 31 October 2013 04:29 To: arslist@ARSLIST.ORG Subject: 8.1 approval mappings for CHG... Hi, ARS 8.1/Atrium 8.1/ITSM 8.1 When creating a CRQ, when I review the approvals that are generated (CRQ>Work Detail tab>Approver table field), I find an approver present that shouldn't be. That is, there are numerous approvers at specific phases that should be there (and there are APR:Approver Lookup mappings to support them), but there is one approver that shouldn't be there. I've searched the mappings for that approver, but none support the change class or approval phase for this particular CRQ. Any ideas how to fix this? Thanks, Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
